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News & Press: Legislative & Policy Updates

Temporary Changes to Telehealth Policy and Clarifications for Behavioral Health

Wednesday, March 25, 2020  
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In response to the COVID-19 outbreak, ForwardHealth is temporarily changing certain policy requirements for services delivered through telehealth. Beginning March 12, 2020, these altered policy requirements will be in effect during, and only during, the public health emergency declared by the State of Wisconsin in Executive Order 72.

ForwardHealth is allowing additional temporary flexibilities for fee for-service behavioral health and targeted case management services. Managed care organizations (MCOs) have been advised to align with these flexibilities for benefits that are not solely administered under fee-for-service. Consult the MCO for information about their implementation schedule for these changes.

The Wisconsin Department of Health Services, which supports ForwardHealth, is actively working to protect and ensure the capacity of the state’s health care system as it responds to COVID-19. Expanding coverage of telehealth services expands the options that providers have to safely and effectively communicate with and treat patients. 

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